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FAQs

Here`s our Frequently Asked Questions, if you have more questions, please feel free to contact us on the link below 

How do i apply for the BUS Grant?

Design me a Heat Pump apply for the Bus Grant on behalf of the Homeowner.​

We request basic information to complete the application, we advise that the Heat Pump installation is not started until the BUS voucher is received.

Once the Heat Pump installation is completed and all paperwork received from the installer, we redeem the voucher, once the funds are received we forward the payment direct to the homeowner.

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To complete the BUS information form Click Here​

How much BUS grant do i get?

You can get one grant per property. Current grants are available for:

  • £7,500 towards an air source heat pump

  • £7,500 towards a ground source heat pump (including water source heat pumps and those on shared ground loops)

  • £5,000 towards a biomass boiler

You cannot get a grant for a hybrid heat pump system (for example a combination of gas boiler and air source heat pump).

The system you install must meet certain standards, such as minimum efficiency levels (your installer can advise you on these).

The maximum capacity is 45kWth for individual systems and 300kWth for shared ground loops.

Am i eligible for the BUS grant?

You’re eligible for a grant if both of the following are true. You must:

  • own the property you’re applying for (including if it’s a business, a second home, or a property you rent out to tenants)

  • be replacing fossil fuel heating systems - such as oil, gas, electric or LPG (liquefied petroleum gas)

You’re still eligible if you’ve already had funding to make your property more energy efficient, for example by insulating it.

Your installer must commission and install the heat pump within 120 days of applying for the grant or it will not be eligible.

Your property must have a valid Energy Performance Certificate (EPC). An EPC is valid for 10 years.  

Properties you cannot get a grant for

You cannot get a grant for:

  • most new build properties

  • social housing

  • a property that’s already been given government funding or support for a heat pump or biomass boiler

If you own a new build property

New build properties which the developer is still building are not eligible.

If you move into a finished new build with a fossil fuel boiler, you may be able to get a grant for a heat pump under the scheme.

If you own a self build property

Your self build property is eligible if:

  • you or the original owner built it yourself or you paid a builder to build it

  • it’s never been owned by a business or organisation

You’ll need to show your installer proof that your property is a self build, for example, a copy of the title deeds.

Do we need planning permission in Wales ?

Installation of one air source heat pump used solely for heating purposes is normally permitted, provided that it complies with the MCS Planning Standards (or equivalent standards) and subject to the following conditions:

  • no more than one air source heat pump can be installed on (or within the curtilage of) your property

  • the volume of the air source heat pump's outdoor compressor unit (including any housing) must not exceed one cubic metre

  • no part of the air source heat pump can be installed within three metres of the boundary of your property

  • if in the case of the installation of an air source heat pump, a stand alone wind turbine is installed within the curtilage of the dwellinghouse

  • the air source heat pump can not  be installed on a pitched roof

  • if installed on a flat roof, the air source heat pump must not be sited within one metre of the external edge of that roof

  • the air source heat pump cannot be installed on a wall or roof which fronts a highway.

An air source heat pumps must be sited to have a minimal effect on the external appearance of your property and the wider amenity of the area. For more details on restrictions applying to the installation of air source heat pumps, you should contact your local planning authority.

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You need to be aware of whether the permitted development rights have been removed from your property by the Local Planning Authority. If they have been removed, you must submit a planning application for the work.

The Local Planning Authority may have removed some of your permitted development rights as a condition of the original planning permission for your property. This information will be available on the planning register held by the Local Planning Authority. Permitted development rights may also have been removed by an 'Article 4' direction. These are most common in conservation areas where the character of an area could be threatened by unmanaged development. Your solicitor should have informed you of whether an article 4 direction exists when you purchased your property, but you can check with the Local Planning Authority if you are not sure.

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