How we ensure your data is private
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In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Green Home Energy is committed to processing any personal data or information about its staff, contractors, partners, clients and potential clients in ways that comply with its legal and regulatory obligations, and to being clear about what it does with their personal information.

This Privacy Policy and Cookie Policy together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
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We do update this Policy from time to time so please do review this Policy regularly.
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Personal data collected.
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Green Home Energy are a supplier and installer of Air Source Heat Pumps and relevant products for renewable heating mainly for supply direct to the homeowners.
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The data we collect to fulfil these services is almost entirely from business or non-personal individuals and will be processed for business purposes as a data processor. However, as we target the SME market a high proportion of the data we collect, and process will be from Sole Traders or Partnerships, so we recognise our commitment to these clients under personal data regulations.
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The personal information which we use will be taken when:
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you enquire to use our services through contact with our staff or from one of our referring partners.
you contact us or use our website.
you are a recipient of our services and information.
you enquire, apply to join or work for Green Home Energy Services.
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We may collect the following types of information:
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your name, business names and address, contact telephone number(s) and email address.
information required to provide you with a product or service (e.g. details of your property, existing heating equipment and other relevant details).
website data including, but not limited to, traffic data, location data, weblogs, and other communication data.
details of our services that you have used.
your payment or financial information such as credit or debit card details and bank account details.
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Why do we collect this information?
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We collect your personal information:
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to provide you with goods and services that you may request from us or as under contracted agreement.
to provide information about goods and services which we feel may be of interest to you.
for our legitimate interests in the relationship we have with you as a business contact or client.
to meet our legal and regulatory obligations as an employer and as a supplier of products and services.
for the safeguarding and care of our staff and guests.
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How do we collect this information?
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We collect personal information:
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directly from you: e.g. when you apply to receive our services or enquire on our website
directly from our referring partners: we make use of internet Pay Per Lead providers and referring partners to identify new or potential clients.
from publicly available sources: e.g. social media, internet services.
from industry specialists: such as LG or any other manufactures that we have an ongoing relationship.
directly from our staff: e.g. when someone apples for a job with Green Home Energy Services.
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We are committed to keeping your information up to date as far as is reasonably possible However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
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Keeping your information safe and secure.
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We are committed to ensuring that your personal information is secure and protecting it from being inappropriately or accidentally accessed, used, shared, or destroyed, and against it being lost.
To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and in paper form. We only provide access to your data to staff who require access.
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Sharing your data with third parties.
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Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations. We do not, and will never, sell your personal information with other third parties.
As a supplier/installer of Air Source Heat Pumps. When you become a client, we will need to share your details with your potential installer as part of our contracted arrangements.
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For our general day to day data processing activities, we use the following to help us administer and monitor the services we provide:
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for database management of our clients, staff, and office admin.
for payroll and financial accounting.
to share newsletters, promotional detail, industry news or other information that maybe of interest to you.
to help us improve our services and database.
for credit checking and verification of client applications.
for the administration of our website and customer interactions with Green Home Energy Services.
for any legal guidance in the provision of our services.
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It is our objective not to share data outside the EEA. However, in any circumstances where this may become necessary it will be undertaken in full compliance with the legal requirements.
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How long do we keep personal information?
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We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
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Marketing & Market Research.
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Green Home Energy Services. undertake a range of marketing activity using the data held within our database. This includes:
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Maintaining regular contact with our clients and prospect clients to keep them advised of industry news
To share our newsletter or other promotional information
We make use of Social media channels such as Facebook, Linked In and Twitter for business promotion
we use cookies to gather statistics around email opening and clicks using industry standard technology to help us monitor and improve the information we send out.
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We may also make unsolicited approaches and calling to new potential contacts or business clients, using prospect information held within our records or using information drawn from publicly available sources. These approaches are made in a fully compliant manner as governed by PECR (the Privacy of Electronic Communications Regulation), with the contacts being given the option to opt out from such contact
Any changes to our marketing activities will be updated in this Policy and we will ensure that the activity we undertake will be compliant with UK and European data protection regulations.
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How we use cookies.
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Green Home Energy Services., like most organisations has a website and like most websites we also use ‘Cookies’.
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We may gather information about your general internet use by using a cookie file. Cookies are downloaded to your computer automatically and stored on the hard drive of your computer. They help us to improve our website and the service that we provide to you by collecting statistical data about your browsing actions and patterns; they do not identify you as an individual.
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All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our website.
For more details on our use of cookies please refer to our Cookie Policy

Links to other websites.
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Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Controlling your personal information (Your Rights).
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It is important that the personal information we hold about you is accurate and current. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Under certain circumstances, you have rights under UK Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation 2016/679 (GDPR) in relation to your personal information. You may have the right to:
access information held about you. Your right of access can be exercised in accordance with data protection law.
object to us processing or ask us to restrict our processing of your personal information for any of the purposes listed in this policy, at any time.
ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge.
ask us to erase or delete your personal information (in certain circumstances). We will do our best to respond to such requests, but these are subject to certain limitations such as legal requirements
Request a transfer of your personal information (in certain circumstances).
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If you wish to exercise any of the above rights or to review, verify, correct or question anything detailed in this policy or are unhappy with any aspect of how we use your data please contact us at
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greenhomeenergyserviceswales@gmail.com or by writing to

Data Controller
Green Home Energy Services.
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Alternatively, you can telephone 01570 570102
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You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.