Customer Complaints Procedure

At Design Me A Heat Pump Ltd, we operate a high quality customer service process and make sure our customers are 100% satisfied from enquiry to handover.

In the unlikely event that a customer needs to make a complaint, you can download our complaint procedure by click on the document below. 

​

Our ADR (alternative dispute resolution) provider is RECC (Renewable Energy Consumer Code)  

 

Note: It is a requirement of the RECC that we inform the domestic customer of our complaints procedure which must remain incompliance with Section 9 of the Renewable Energy Consumer Code.

When we receive a customer complaint an F11 – Customer Complaint Form shall be completed.

This will be passed to the MCS Nominee who should ensure that the details of the complaint have been entered on the R06 –Customer Complaint Record.