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Trustmark 

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We as Design me A heat Pump are proud to be Trustmark Registered

 

TrustMark is the Government Endorsed Quality Scheme that exists to create enhanced confidence and choice for consumers engaging businesses to work in or around the home. Consumers know that the TrustMark logo signifies a business has made a commitment to customer service and good trading practices, and that they have had the technical competence of their work regularly inspected to ensure consistent quality and adherence to standards 

Trustmark scheme provider is NAPIT 

We are Trustmark registered for Air Source Heat Pumps

 

Design Me A Heat Pump Insurance details

Chiswell Insurance / Simply Business:

Policy number CHBS4687992XB

Public liability insurance £2 Million

Professional Indemnity £250,000 

Employers liability £10 million  

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Customer feedback and complaints procedure Click Here

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Data Protection Registration Certificate Ref: ZC040486 

View certificate Click Here

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This document outlines how we as a Registered Business work with the TrustMark scheme to deliver these assurances to our customers.

Consumer Complaints

We have partnered with a new alternative dispute resolution provider, Green Homes Dispute Resolution.

Green Homes Dispute Resolution is a free and independent service that helps homeowners resolve problems with renewable energy and low-carbon home improvements. This includes issues relating to domestic renewable energy systems and electric vehicle chargepoints. You find out more at https://www.ghdr.org.uk/.

RECC is working with Green Homes Dispute Resolution as an approved Consumer Protection Scheme. This means that all RECC members and their consumers have access to this specialised dispute resolution service.

From 20 January 2026, we are no longer accepting new complaints through the RECC dispute resolution process but will continue to service existing complaints registered before that date.


New complaints
If you have a new complaint about a RECC member, you can submit your complaint online with Green Homes Dispute Resolution by visiting https://www.ghdr.org.uk/ and selecting "Raise a Dispute".

For new complaints, you can contact Green Homes Dispute Resolution directly on:


Existing complaints
If you submitted your complaint before 20 January 2026, we will continue to handle it as usual, and your caseworker will remain your point of contact.

If you have any questions about the change, you can

  • contact your caseworker

  • call our general enquiries line on 0207 981 0850

  • email us at info@recc.org.uk

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